Know Before You Reserve Your Reservation.
- Once you have completed your reservation on our site, the booking reserve fee is non-refundable. The remaining full amount is due and charged at the time of taking possession of the equipment at the water. (The Day of your Reservation).
- Please arrive 30 minutes early for on-time departure (If you select 10AM - Plan to be at the location (NorFleet Fish Camp) at 9:30am)
- Renter(s) that fail to show greater than 30 minutes past the scheduled reservation time of the booking will be surrendering all deposit(s) made on our website to hold your reservation and the reservation will be cancelled.
- Running few minutes behind, let us know with the Welcome Message.
Please be aware (State of Florida (FWC) renting guidelines) persons that don't fully comply with all the requirements may (Delay, Postpone or even Cancel) your reservation before even leaving the dock.
Our site shares everything you need, to be compliant on the Day of your Reservation. If you have any questions, at any time - please reach out to us, during or after your booking 352-293-5114. We are here to help and make your adventure one for the record books!
Refund / Cancelation
- All Website & In person transactions are final. No refunds will be given after payment has been processed on our site or in person at the water.
Refund / Cancelation (Xtr3meVortex)
- Xtr3me Vortex, LLC reserves the full right to cancel, change, modify your reservation with little to no notice. These situations are extremely rare but, may arise due to your safety, others safety as well as uncontrollable weather conditions and even mechanical issues with the jet skis themselves. If we are canceling, changing or modifying your reservation we will reach out directly to you, and supply options for website deposit refund, date or time changes as well as other reasonable remedies.
Refund / Cancelation / Reschedule At (Customer) Request:
- Xtr3me Vortex, LLC will offer assistance to reschedule the reservation to another date/time within 30 days of the Original Scheduled Reservation if requested within 24-hour notice of reservation.
- Please contact us directly at our email address Xtr3meVortex@icloud.com or 352-293-5114 with all of the booking information (Date/Time/Reservation #) and information about what you are requesting.
- We will do everything in our power to make adjustments & reschedule for advance 24-hour notice as outlined above, please understand that when a person completes a reservation on our website it reserves / holds your place on those PWC(s) / accessories. We are smaller business, and we fill up fast. The site is designed to (block) over booking as well as to make sure people are not impacting other's ability to book by failing to show.
- $25 Deposit holds are required for each reservation created on our site; this gives you peace of mind that your selected equipment will be available on your selected date/time you are wishing to rent- This deposit is taken off the remaining balance collected at the dock.
Planning your trip, days or weeks in advance is highly encouraged by us. Our limited availability fills up quickly last minute.
Refund / Cancelation / Reschedule Due to Weather:
- If poor weather conditions are forecasted during your reservation and Xtr3me Vortex, LLC feels that the weather / water conditions warrant temporary hold on releasing the (PWCs) onto the water.
- Xtr3me Vortex, LLC will offer assistance to reschedule the full reservation to another time (Restrictions Due Apply of Available Dates/Times) within 30 days of the Original Scheduled Reservation.
Banned From Our Services:
- Renters / Operators / Passengers or anyone in your group that is found not operating or riding on our PWC's in safe manner, that breaks our operating agreement(s), said person's given citation(s) by our local law enforcement, FWC or government agencies will be blocked, banned from our services indefinitely.
- If the situation is necessary & required by the law, Xtr3meVortex, LLC will report any person, operator, person or group of persons to our local law enforcement and FWC that is found breaking the law with all information provided.
- Xtr3me Vortex, LLC has- ZERO TOLARENCE POLICY - when it comes to any and all operator(s) putting others safety at risk, including wildlife and personal property.